CONGRATULATIONS TO OUR BROADWALK SHOPPING CENTRE TEAM FOR RECEIVING THE WOW AWARDS.

The team have taken on board all improvements that were highlighted in a recent audit and have committed to each recommended change. This has made a marked difference in the cleaning standards at the Shopping Centre and also to the customer service provided to the visitors. The team were fully committed and engaged with the recent Dementia training. They have a fantastic approach to each other and strong teamwork ethics.

Well done team, we are proud of you!

Congratulations to Mira Kubiec-Nowakowska for receiving The WOW! Awards certificate! Mira was nominated by our board of directors for her commitment and dedication to quality service.

Mira has taken the time to really understand our business and to make suggestions for improvements to rosters and ways of working. Mira has been dealing with some really difficult cases without complaint, with minimal support and has really grown in her self-confidence. I can always rely on Mira to head up the department and to deal with issues thoughtfully and considerately. Mira is committed and dedicated to the company and always gives 110% to ensure the best outcome is achieved. Mira is proactive and consistently makes suggestions for improvements.

Well done Mira – we are all proud of you!

Read more of our news articles.

REGULAR CLEANING HAVE BEEN SELECTED AS A FINALIST FOR 2017

Regular Cleaning have been selected as a finalist for 2017 – Customer Experience Delivery of the Year. We have been nominated because we have many high-quality nominations, evidence of our customer orientated culture is apparent in our WOW! Compliments and the nominations received showcase consistency in our service delivery. Congratulations to the entire Regular Cleaning Family! We are proud of our achievements.

Read more of our news articles.

Paul Green worked with us for nearly 12 years at Heathrow House as a Building Manager.  Paul decided to take retirement to spend time with his family and hopefully to travel.  Paul made sure that there were no complaints at Heathrow House and ensured the building ran as smoothly as possible. We thank Paul for his hard work and dedication and wish him well for the future.

Read more of our news articles.

“Each year we offer work experience placements to students. It is directly tailored to the individual student to ensure they get the experience in the areas they feel will benefit them most. We also work with our clients to offer EHS student placements within their offices as part of our wider CSR strategy”

We would like to welcome Kevin Pulgarin, our newest member of the work experience programme.

We wish you all the best, Kevin and look forward to working with you.

If you would like to join our team, check out our current vacancies

“We put our people first – we believe if our employees are looked after, then you will be too. We invest in our staff by focusing on training, welfare, retention and motivation. We also make sure we formally recognise the contribution our people make to the development and success of our company”
 
Review of Applied Socio- Economic Research (REASER 2013) compared financial resources to human resources. They found human resources has the capability to create a competitive advantage for their organisations. With our employee turnover better than the national average at 77%, We have an advantage over our competitors.  The research pointed out that employee performance depends on a large number of factors, such as:

• Motivation
• Appraisals
• Job Satisfaction
• Training and Development and so on

According to Kalimullah (2010) an employee who is motivated often aligns his/her goals with those of the organisation and directs his/her efforts in that direction. As our employees continuously look for ways to improve their work, our clients benefit from a quality service and a fantastic relationship management system evident from the testimonial below:
 
British Arab Commercial Bank – Steve Cook, Facilities Director          
“Regular Cleaning have regularly tendered for the Banks Cleaning of our prestigious premises over the last 30 years and have continually been incredibly competitive against their industry competitors and maintained excellent standards too!”
 
Our employee satisfaction programme:

• London Living Wage

We are an accredited Living Wage Supplier, recognising our commitment to paying the living wage wherever our clients’ budgets allow for it. As a minimum, we guarantee that all Head Office, Management and Administrative employees are paid above the London Living Wage.

• English Language Course

As “the UK cleaning industry relies on migrant labour more heavily than other economic sectors, with 24% of workers having a non-UK nationality, compared to the average of 18% across other industries” (British Cleaning Council 2016).

We provide free beginner and intermediate English Language courses for our Operatives who want to further improve their English Language skills. We run group sessions where Operatives are taught in small groups of no more than 12 people. The lessons run over an 8 week period with a certificate of completion.

• Succession Planning

We discuss and implement a Personal Development Plan for all employees and use these for succession planning. We believe in promoting employees from within the business and we use our learning and development plans to help us achieve this.

• The WOW! Awards

We became a part of The WOW! Awards organisation in February as part of our commitment to employee welfare and recognising the high level of customer service our employees demonstrate. Our clients and/or colleagues can nominate Regular Cleaning employees when they feel an individual has exceeded expectations. The scheme promotes a working environment where our employees feel valued as they are recognised for their commitment to our customers. When an employee is nominated for a WOW! Award, the organisation judge whether the nomination deserves a certificate. If the employees are awarded a certificate, they are entered into a national competition to win a national award. The WOW! Awards has given us the perfect platform for our company and our customers to acknowledge our people doing things right. We are now able to easily communicate how proud we are of our employees for delivering our core company values and celebrate the work they do.

The Cleaning Sector has a reputation of a low employee retention rate. We are very proud of our employee rentention rate of 77%. We believe that our family ethos and employee satisfaction programme is the key aspect in our excellent retention of employees compared to other cleaning organisations.

If you would like to join our team, check out our current vacancies